Our Promise To You

When you call our community home, you become an important part of a vibrant place to live. You are a neighbor and a friend. Our associates embrace providing service as a privilege… not an obligation. Our promise to you is to create an atmosphere that you are proud to call home.

Our Guarantee

We want you to have the peace of mind that comes with knowing your needs and concerns are attended to with care. We are pleased to offer move-in, relocation, and maintenance guarantees, because the last thing we want you to worry about is your home.

Move-in Guarantee

Seize The Day – There's No Time Like The Present

The pressure's off. Move into select Brookfield Properties managed communities across the country and we'll give you 30 days to make sure it feels like home. If not, consider your lease null and void. Carpe Diem!

Relocation Guarantee

Life Happens – Don't Let Life Get In The Way Of Home

We know life happens and sometimes that means changing where you call home. No worries. Move to select Brookfield Properties managed communities in another city, and we'll waive all lease-break fees.

Maintenance Promise

In The Know – Never Be Left In The Dark

We believe honesty and transparency are the best policy, and we will be the first ones to tell you that things happen. Our promise is to provide upfront education and information about your home, respond quickly when an issue arises, and keep you in the know until it's resolved.

Making Better Places to Live

We know home is incredibly important to you, and our Guarantee Program is an unflinching declaration of our confidence in our ability to deliver excellence at each of our distinctive managed communities. Every day, our associates work together to foster a unique "sense of community" that brings "the power of place" to life. It all comes back to our promise to you – to create an atmosphere that you are proud to call home.